This Privacy Policy explains how Flora Point 34 handles personal data when you visit the website, make an inquiry, or use our florist workshop services for wedding bouquets and event decoration.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate seasonal flower selection, plan delivery and on-site setup, process payments, maintain records, and manage website security and performance. We may also use data to communicate about changes to an order or to follow up on service-related matters.
We may disclose personal data to payment processors, website hosting and technical support providers, communication tools, and delivery or setup partners involved in fulfilling an order. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to establish or defend legal claims, or to protect the security and integrity of our website and business records.
You may ask for access to your personal data, request correction of inaccurate information, object to certain processing where permitted, or request deletion in appropriate cases. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records before responding.
Personal data is retained for the period needed to manage inquiries, prepare quotations, confirm orders, complete delivery and setup, and maintain business records. After that, data is deleted, anonymized, or archived where retention is required for accounting, dispute handling, or other legal obligations.
When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how we handle personal data, we will take reasonable steps to make the update visible on the website or through another suitable notice method.
We may process contact details, event and order preferences, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device and usage information. Where relevant, we also keep records of communications about bridal bouquets, wedding flowers, ceremony arrangements, reception table arrangements, and venue flower setup.
We receive data when you submit an inquiry, request a design consultation, ask for a custom quote, confirm a booking, or communicate with us about an event. We may also obtain limited technical data automatically when you use the website, and we may record information needed to coordinate delivery, setup, and venue access.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are not used to collect more information than is needed for website operation and service improvement.
You can usually manage cookies through your browser settings, including blocking some cookies, deleting stored cookies, or setting alerts before a cookie is placed. If certain cookies are disabled, parts of the website may not function as intended.
